SUGAR AND GRACE CUSTOM BAKERY POLICIES

Thank you for choosing Sugar and Grace Custom Bakery. We are a cottage bakery operating under the South Carolina Cottage Food Program.

To ensure a seamless and enjoyable experience for all, please review the following policies before placing your order.

CUSTOM SUGAR COOKIES

ORDERS & BOOKING

A minimum of 30 days’ notice is required for most custom orders to ensure we can give each design the time and attention it deserves, including sourcing custom cutters, specialty colors, or other specialty items when needed.

Orders are only confirmed and dates reserved once the required deposit has been received. Submitting an inquiry does not reserve your date.

Rush orders (orders placed or secured with less than 30 days’ notice) or other last-minute orders may be accommodated based on availability and may incur an additional rush fee.

CUSTOM COOKIE PAYMENTS

A 50% non-refundable deposit is required to secure your order date.

The remaining balance must be paid in full at least 14 days prior to the scheduled pickup date.

Production will not begin until all applicable payment requirements have been met.

Failure to submit required payments by the applicable deadline may result in the loss of your reserved date.

DESIGN & CUSTOMIZATION

All cookies are handcrafted and uniquely designed. While inspiration photos are welcome, exact replicas cannot be guaranteed.

Variations in color, size, placement, and detail may occur as part of the handmade and artistic process.

Due to intellectual-property restrictions, we do not offer exact duplicates of copyrighted designs.

CINNAMON ROLLS

ORDERS & LEAD TIME

Our cinnamon rolls are made fresh to order, so we typically require a minimum of 72 hours’ notice for cinnamon roll orders.

Cinnamon roll orders require a minimum purchase of 6 rolls.

Looking for a single cinnamon roll or a smaller quantity? Come see us at one of our local pop-ups! Check our social media pages for upcoming dates, times, and locations.

Availability is limited and may vary during holidays, event weeks, and other high-volume periods.

CINNAMON ROLL PAYMENTS & CONFIRMATION

Cinnamon roll orders must be paid in full prior to production.

Once your order details are confirmed, an invoice will be sent for the total amount due and is payable upon receipt.

Submitting an order request does not reserve availability. Your order is considered confirmed only once payment has been received.

Delays in payment may result in the loss of your requested date or availability, particularly during busy weeks and holidays.

HOLIDAY & SEASONAL PRE-SALES

Due to the handcrafted nature of our products, a limited number of pre-sale items are available for each designated pickup date.

Pre-sale availability is limited and offered while quantities last.

Orders are confirmed and products reserved only once payment has been received.

When pre-sales are offered directly through our website, payment must be completed at checkout to reserve your items. If an invoice is issued instead, the invoice is payable upon receipt.

Due to the limited and made-to-order nature of our pre-sale products, all pre-sale payments are final and non-refundable.

GENERAL POLICIES

The following policies apply to custom sugar cookies, cinnamon rolls, holiday and seasonal pre-sales, and other Sugar and Grace products unless otherwise stated.

CANCELLATIONS, CHANGES & REFUNDS

Due to the custom and made-to-order nature of our products, all payments, including deposits, are non-refundable.

Requests to change an order date are subject to availability and must be made at least 7 days in advance.

Approval of a requested date change is not guaranteed and may be subject to additional fees depending on availability and production status.

All sales are final.

PICKUP

All order pickups take place in Greer, South Carolina 29650.

The specific pickup location and time will be coordinated after your order has been placed and secured. Pickup details will be provided no later than approximately 48 hours prior to the scheduled pickup date.

Timely arrival is required. Customers arriving more than 5 minutes late may be required to reschedule their pickup, subject to availability.

A $25 rescheduling fee will apply to pickups that must be rescheduled due to late arrival or a missed scheduled pickup time.

PRODUCT CARE & STORAGE

Our baked goods are sensitive to heat and should be stored in a cool, dry place and should not be refrigerated unless specifically instructed otherwise.

Please handle products carefully during transport and make sure they remain level and securely positioned while driving.

Sugar and Grace Custom Bakery LLC is not responsible for damage or deterioration caused by improper transportation, handling, storage, or heat exposure after pickup.

ALLERGIES & INGREDIENTS

CUSTOM SUGAR COOKIES

Our standard sugar cookies are nut-free; however, they are prepared in a kitchen where nuts and nut-containing products are present and handled. Therefore, we cannot guarantee against cross-contact with nuts or other allergens.

CINNAMON ROLLS

Our cinnamon rolls contain milk, and certain flavors or varieties may contain nuts or other allergens.

Customers are encouraged to review the complete ingredient and allergen label before ordering and consuming our products.

ALL PRODUCTS

We are unable to accommodate requests for allergen-free products.

Our home kitchen regularly handles common allergens, including milk/dairy, eggs, wheat/gluten, soy, peanuts, and tree nuts, among others.

Individuals with food allergies or sensitivities should carefully review product labels before consumption.

Sugar and Grace Custom Bakery LLC cannot guarantee an allergen-free environment and is not responsible for allergic reactions resulting from the consumption of our products.

COMPLAINTS & CLAIMS

Any concerns regarding an order must be reported within 24 hours of pickup.

Claims involving appearance, condition, damage, or another visible concern must include clear photographic evidence.

Individual taste preferences, including sweetness, texture, flavor, or other subjective preferences, are not eligible for refunds.

All sales are final. If Sugar and Grace Custom Bakery LLC chooses, at its discretion, to provide a replacement, credit, or refund as a customer-service concession, the value will not exceed the original purchase price of the affected item(s).

PHOTOS & VIDEOGRAPHY

Sugar and Grace Custom Bakery LLC reserves the right to photograph or record completed products and use photographs, videos, or other content featuring our work for our website, social media, portfolio, advertising, and other promotional purposes.

If you prefer that your custom order not be photographed or used for promotional purposes, please make that request in advance so that it can be mutually agreed upon prior to your order.

ACCEPTANCE OF POLICIES

By placing an order and submitting payment to Sugar and Grace Custom Bakery LLC, you acknowledge that you have read, understood, and agreed to these policies.